Terms & Conditions

Effective date: 8 October 2026

These terms explain how The Marketing Lab provides digital marketing, advertising and website services. Please review them alongside your written proposal and payment schedule before accepting a project.

Payment at a glance

Ads setup and management: payment in advance.
Website projects: 50% deposit and 50% before publication or handover.
Domain, hosting and approved third-party purchases: full payment before purchase.

1. Advance Payment

Advertising setup and management fees must be paid in advance. Work begins after the agreed payment and required account access have been received.

2. Free Consultations & Trials

A free consultation or initial audit does not include campaign setup, ongoing management, website development or advertising spend. Any free trial must be expressly agreed in writing, including its scope, duration and any charges that apply afterward.

3. Advertising Spend

Google Ads and Meta Ads budgets are separate from The Marketing Lab’s service fees. Clients are responsible for funding their advertising accounts. Service fees are payable for the agreed work and are not conditional on sales or leads unless expressly agreed in writing.

4. Website Payment Schedule

Website projects require a 50% deposit before work begins. The remaining 50% is payable after the agreed website is ready for review and before publication or final handover. Larger projects may use a separate written milestone schedule.

5. Domain, Hosting & Third-Party Costs

Domain registration, hosting, premium plugins and other approved third-party purchases require full payment before purchase. Renewal costs and responsibilities will be explained in the proposal. Refunds for these purchases are subject to the provider’s policies.

6. Website Preview & Handover

Clients may review their website through a preview before final payment. Final publication, project files and agency-created deliverables are released after the agreed balance is paid. Client-owned accounts, content and existing assets remain the client’s property.

7. Scope & Revisions

The proposal defines the included services, pages, features and revision rounds. Additional work requires a separate quotation and approval. Delivery timelines depend on timely content, access and feedback from the client.

8. Overdue Payments

If payment becomes overdue, The Marketing Lab may pause further work or ongoing management after written notice. Work resumes once the outstanding payment is received and a revised schedule is agreed.

9. Results & Platform Decisions

We do not guarantee specific rankings, leads, sales, verification approval or account reinstatement. Results depend on factors including competition, budget, customer demand and platform decisions.

10. Cancellation & Refunds

On cancellation, clients remain responsible for completed work and approved third-party costs. Any unused prepaid service amount will be reviewed against the work completed and the written agreement. Applicable legal rights remain unaffected.

11. Written Acceptance

Before starting work, the client must receive and accept the proposal, payment schedule and these terms in writing. Any agreed variation must also be recorded in writing.

Accepting your proposal

Please send your written acceptance before work begins:

I have read and accept The Marketing Lab’s proposal, payment schedule and Terms & Conditions.

Submitting an enquiry does not by itself accept a paid project or start work.

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